How do I purchase a puppy from you?

To purchase a puppy from us is a rather easy process. The first thing we ask is NEVER send a deposit or payment for a puppy without contacting us either by phone or e-mail FIRST! We will not accept a payment without first "speaking" to you either by e-mail or phone - there are no exceptions to this request.

If you are purchasing a puppy prior to the age of seven weeks of age, we request an immediate $100 non-refundable deposit. Should you be unable to take delivery on your puppy, the deposit will not be refunded to you. The only exception to this rule is if the puppy you have reserved becomes unavailable for some reason. Since puppies are living, breathing beings, there are times when the puppy you reserve may become ill, unsound or unsuitable as a pet. We will not place a puppy that we cannot guarantee. If this should happen, we will offer your deposit back to you immediately, or you may choose another puppy. Either one of these options is acceptable to us.

The balance of your puppy, including shipping, will be due in full when your puppy turns seven weeks of age.

If you are purchasing a puppy that is over the age of seven weeks, the full purchase price of the puppy will be due immediately.

Any time you pick up a puppy in person, we request the balance in cash only (no exceptions!) or to have your puppy pre-paid prior to pick up.

We accept personal checks, money orders or, if you prefer, we can e-mail you a PayPal request to allow you to use your Visa or MasterCard.

PayPal is a secure on-line payment site. It is driven by e-Bay, so is used world-wide and is encrypted (the information is coded in a special way) so that hackers and others cannot gain access to your personal information. Many people simply want to give us their credit card information either over the phone or by e-mail. NEVER give out your credit card information to anyone at any time. We appreciate the confidence, but cannot 
accept the responsibility of this information being passed to us. By using PayPal, no human ever sees your information, and it is secure from theft. If you do use PayPal, we will add a 3.5% credit card fee at the time of use.

We understand that you are sending money to people who you have not met in person, however we also hope that we have provided enough references and personal contact with you that you will be able to trust us. If you should have any questions at any time, we encourage you to get in contact with us either by e-mail or phone at your convenience.

New Designs Kennel
"Quality Puppies from America's Heartland"
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